Conflict Resolution in the Workplace

‘Unmanaged conflict is the most significant reducible cost in organizations today, yet it is the least recognized’ 

Our society, and consequently our workplaces, consist of individuals with diverse backgrounds, beliefs, values, and attitudes. With such diversity, conflict is bound to occur at some point. 

Conflict in workplaces is not only unavoidable, but it can also be beneficial if it is managed properly and directed towards the right areas. 

What does the Conflict Resolution online course cover?

This course will explore what conflict is, along with its impact and role in the workplace. We will examine some of the triggers for workplace conflict and how it evolves before exploring various methods to manage it.

Course Modules

1. The Causes and Symptoms of Conflict at Work

2. Resolving Conflict

3. The Five Conflict Modes

4. Using the Modes

5. Assertiveness

6. Making Positive Outcomes