Customer Service

Customer service involves meeting the customer’s needs by offering and providing professional, helpful, and high-quality service and support before, during, and after their requirements are fulfilled. 

But how is this achieved? 

How do you ensure consistency throughout your business? 

What are the advantages of providing excellent customer service? 

What does the Customer Service online course cover?

This course begins by clearly defining customer service and explaining its importance. It then explores the objectives of excellent customer service, communication skills—both verbal and non-verbal—understanding customer needs, and much more.

Course Modules

1. About the Course

2. What is Customer Service

3. The Goals of Great Customer Service

4. Discovering and Understanding Customer Needs

5. Delivering Maximum Levels of Customer Service

6. Making Customers Feel Great From the Start

7. Communication Skills

8. Non-verbal Communication and Body Language

9. Dealing with Customer Complaints